Refund policy

At LOWE, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may request a return within 14 days of delivery, provided the product is unused, unopened, and in its original packaging. Due to hygiene and safety standards, opened or used skincare items cannot be accepted. Once your return is approved, you will receive a refund to your original payment method within 7–10 business days. Shipping fees are non‑refundable, and customers are responsible for return shipping costs unless the item order received was incorrect. Refunds may be denied if products show signs of use or tampering. To initiate a return, please submit a request through the official contact form on our website. LOWE reserves the right to update this policy at any time to ensure fairness and compliance with industry standards.